Click the "Download Troubleshooting Steps File" button to download the troubleshooting steps when your internet is not working. Please follow all steps before calling in. We will be verifying that each step was performed. When the internet is not working please DO NOT PRESS the reset button. This will be an automatic $89 service call charge for a technician to come out. Also, do not rearrange cords this could lead to the internet not working. If a technician comes out and cords were switched this will also be an automatic $89 charge.